UK Standard Shipping on all UK orders
Standard and free shipping is sent using Royal Mail 48 for all orders over £30.00
For orders under £30 postage is £2.49
Orders placed before 2pm are typically dispatched on the same day. Though this may vary during peak periods.
We are trialling free in store collection for local customers.
You will receive an email when your order is ready for collection. Typically this will be the next working day though may vary during busy periods. (This does not apply to direct dispatch orders).
Your legal rights
When you buy goods from a business, in law you have a number of rights as a consumer which we at HERUK are committed to upholding. If your item arrives damaged please get in touch with us and we will put this right.
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.
If the unwanted items are returned in their original condition we will refund in full, or offer you an alternative product of similar value as a replacement if required.
You will be responsible for the payment of the return postage unless the item is faulty or damaged.
Original shipping charges are non-refundable when reason for return is a change of mind.
We are not able to accept the return of opened goods unless in perfect condition and we will not accept part-used goods.
Any items returned due to the customer changing their mind will incur a 10% restocking and administration fee